Introduction

The Quality of life in any society depends on its economic development which relies on sustained success of the enterprises within that society. Likewise, the sustained success of these enterprises depends on their competitiveness within domestic and international markets. Therefore, “Quality Movement – Sustained Success – Competitiveness” has been defined as the ongoing theme of the 5th International Quality Management conference with the purpose of development of National Quality Strategy of Iran.

In the past 4 International Quality Management Conferences, the concept of Quality Management systems and tools and its approach towards improvement has been discussed in details. This resulted in remarkable improvement in the knowledge of the management in micro and macro levels throughout the country.